The Tunisian organization to inform the consumer (OTIC) alerted, this Wednesday, September 3, on the constant deterioration of the quality of Internet and telecoms services. It claims the immediate intervention of the supervisory authorities and the National Telecommunications (INT) to protect consumers and enforce the contractual commitments of suppliers.
According to OTIC, the main providers of Internet access ignore consumer complaints and continue to market deceptive offers, disconnected from technical reality.
Degradation of Internet services: ignored complaints and misleading advertisements
The organization denounces in particular telephone lines dedicated to non -service complaints, call centers leaving waiting customers and the absence of compensation mechanisms despite frequent interruptions.
OTIC considers Internet service to be vital, relating to education, work, financial transactions and administrative services. It asks the Int and the Guard authorities to engage the legal responsibility of suppliers in breach and to apply the financial and criminal sanctions provided for by law.
Measures requested from suppliers
The organization calls on suppliers to set up compulsory compensation mechanisms in the event of failure; immediately suspending any false advertising; to ensure the transparency of commercial offers and real flows; and to publish in a visible manner the link to file complaints on all their channels (websites, call centers, social networks, paper supports and digital).
Consumer mobilization: online complaints filing
OTIC also recommends Int to mobilize consumers via SMS, social networks and audiovisual media so that they file their complaints on the official website: http://www.int-info-conso.tn/reclamations/login.php for effective monitoring and action.
