Ooredoo Tunisia was awarded Customer Service of the Year 2026 for the seventh consecutive time. A recognition which recognizes the overall performance of its customer relations system, based on proximity, operational efficiency and continuous improvement of the user experience.
A cross-cutting distinction across all services
Ooredoo Tunisia has been awarded the Customer Service of the Year 2026 label, confirming its benchmark position in terms of customer experience in the national telecommunications market. The operator has distinguished itself in three strategic segments:
- mobile and fixed telephone services,
- Internet access
- solutions dedicated to businesses.
This simultaneous recognition in several categories reflects the consistency of the customer relationship model deployed by Ooredoo, based on a structured organization, homogeneous processes and a corporate culture oriented towards the lasting satisfaction of customers, both individuals and professionals.
An independent assessment based on real experience
The Elected Customer Service of the Year label is based on a rigorous international methodology, based exclusively on mystery customer tests. Carried out independently and according to an identical protocol for all the players evaluated, these evaluations measure the actual quality of the service provided through precise criteria, such as accessibility, responsiveness, relevance of responses and the quality of human relations.
For the general director of Ooredoo Tunisia, Mansoor Rashid Al-Khater, this distinction constitutes above all recognition of the daily work of the teams.
“Being voted Customer Service of the Year for the seventh consecutive time is a strong recognition, because it comes directly from the real experience of our customers. It reflects the remarkable commitment of our teams, their sense of responsibility and their constant desire to offer a quality experience, based on trust, proximity and excellence. At Ooredoo, we consider this distinction not as an achievement, but as additional motivation to continue to raise our standards and anticipate the expectations of our customers.”
Beyond the trophy, this seventh award highlights Ooredoo’s investment strategy in skills development, digital tools and optimization of customer journeys. It also confirms the operator’s ambition to make quality of service a sustainable pillar of value creation and a key factor of differentiation in the long term.
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