The Ministry of Tourism recently put forward its green numbers, tools set up to allow any Tunisian citizen and foreign tourist to report problems encountered in tourist establishments. Since the 2000s, these direct lines exist to strengthen proximity between vacationers and authorities, even if their use is sometimes discreet.
The first issue, 80100440depends directly on the ministry. It is intended to collect complaints linked to hotels and tourist stays. The second, 80100333is managed by the Tunisian National Tourism Office (ONTT), responsible for monitoring the quality of the services offered in the sector.
In an intervention on national radio on June 27, 2025, Wahida Jaaïtproject manager with the Minister, insisted that Tunisian tourists benefit from the same treatment as foreignersa point often mentioned but sometimes disputed in fact.
A tool for all tourists, without distinction
She also specified that complaints can be filed by telephone or by mail, and that a central administrative structure is dedicated to their follow -up, in conjunction with regional delegations spread throughout Tunisian territory.
However, if the existence of these green numbers is undeniable progress, Transparency on their efficiency and volume of calls received remains limited. The ministry does not regularly communicate statistics on the treatment of complaints, which feeds a certain distrust among users.
Interior tourism in figures
In terms of figures, Tunisian tourists are a significant part of the sector. The number of nights has been estimated at around 6 million passed by Tunisians resident in tourist hotels, or 25 % of the total recorded. Their number is estimated at nearly 2.5 million people, thus representing 38 % of all customers.
Finally, the Minister of Tourism, Sofiane Tekayarecalled the importance of early reservation via approved travel agencies To ensure a well -organized stay and protect the rights of consumers.
